Refund policy

Returns and Refund Policy

Disclaimer

Please note that different items in our shop come from different sources, which means they may have unique return policies. Each return policy is outlined below. If you have any questions or concerns about a specific item, please contact us at jojo@fowlplays.co.uk for assistance.

Printful Returns Policy

(All Over Print Items – Leggings, Shorts, Crop Tops, Sports Bras, Joggers)

Due to the print-on-demand nature of these items, we only accept returns for the following reasons:

  • Faulty items.
  • Damaged items.
  • Incorrect items (wrong size or product sent due to our error).

Eligibility

To be eligible for a return, your item must be:

  • In the same condition as when you received it.
  • Unworn, unused, with tags, and in its original packaging.
  • Accompanied by a receipt or proof of purchase.

Damages and Issues

Please inspect your order upon receipt and contact us immediately via email (jojo@fowlplays.co.uk) or Shopify Email/Flow automation if:

  • The item is defective or damaged.
  • You receive the wrong item.

We’ll evaluate the issue and work to resolve it promptly.

Exceptions

We cannot accept returns for:

  • Buyer’s remorse or incorrect size selection.

EU 14-Day Cooling-Off Period

For items shipped to the European Union, you have the right to cancel or return your order within 14 days if it meets eligibility criteria. This does not apply to:

  • Custom-made, personalized, or print-on-demand items.
  • Items that cannot be returned for hygiene reasons once unsealed (e.g., underwear).

Refunds

Once we’ve inspected your return, we’ll notify you of the approval status via email (Shopify Email / Flow). Approved refunds will be processed to your original payment method (e.g., PayPal, card).
For Klarna payments: refunds are issued back to your Klarna account, which will update your balance according to Klarna’s processing times.

Teemill Returns Policy

(Organic Cotton and Recycled Cotton T-Shirts, Sweaters, Hoodies)

We only accept returns for the following reasons:

  • Faulty items.
  • Damaged items.
  • Incorrect items (wrong size or product sent due to our error).

Eligibility

To be eligible for a return, your item must be:

  • Unworn, unwashed, and in its original condition.

Exceptions

  • Buyer’s remorse or incorrect size selection.
  • Custom products.

Refunds

Refunds are available for faulty, damaged, or incorrect items only. Standard shipping costs may be refunded for full-order returns. Upgraded shipping costs are refunded only at the standard rate.
Klarna payments: refunds are returned to the Klarna account used at checkout.

Shipping

UK Returns: UK orders are eligible for free returns via a Freepost address provided on the returns label.

EU/Rest of World Returns: Customers must cover return postage unless the item is faulty or incorrect.

Exchanges

Exchanges are like-for-like only (e.g., same design in a different size or color).

Fowl Plays Art Prints and Merchandise

(Prints, Stickers, Cards, Originals, Books, etc.)

Due to the made-to-order and handmade nature of our art prints and merchandise, we only accept returns for the following reasons:

  • Faulty items.
  • Damaged items.
  • Incorrect items (wrong size or product sent due to our error).

Eligibility

To qualify for a return, items must be:

  • In their original condition, unworn/unused, with tags and original packaging.
  • Accompanied by proof of purchase.

Starting a Return

Contact us at jojo@fowlplays.co.uk or via Shopify Email/Flow automation. Returns must be sent to:
2 Summer Ground Drive, Bristol, BS13 8LH, UK
Items sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon receipt. Contact us immediately if your item is:

  • Defective.
  • Damaged.
  • Incorrect.

Exceptions

  • Buyer’s remorse or incorrect size selection.
  • Custom products or personalized items.

EU 14-Day Cooling-Off Period

For items shipped to the EU, you have 14 days to return your order for any reason if the item is faulty, damaged, or incorrect.

Refunds

Approved refunds will be processed within 10 business days after we inspect your return via Shopify Email/Flow notifications. If it has been more than 15 business days and you haven’t received your refund (e.g., PayPal, card, or Klarna), contact us at jojo@fowlplays.co.uk.

Returns and Refunds – Please Act Promptly

If there is any issue with your order (defect, damage, or wrong item), please contact us within 7 days of receiving your item via email (Shopify Email/Flow). Return shipping must be covered by the customer for international orders unless the item is defective or incorrect. UK return shipping is covered by us.

Once your return is approved, you must ship the item within 14 days of receiving return authorization. Items sent after this period may not be accepted.

Non-Receipt of Items

If your order has not arrived within the estimated delivery time:

  • Allow an additional 7 business days for UK orders and 14 business days for international orders, as delays may occur due to customs or courier issues (Royal Mail, Printful, Teemill, or Klarna-related processing).
  • If your item still hasn’t arrived, contact us at jojo@fowlplays.co.uk. We will investigate with the courier and offer a resolution, including a replacement or refund.

Customer Satisfaction Disclaimer

We value our customers and strive to provide the best experience possible. If you’re not completely happy with your order, please contact us at jojo@fowlplays.co.uk before leaving a review. Your feedback is important to us, and we’re committed to finding a solution that works for you.