Privacy policy

Privacy Policy for Fowl Plays

Effective Date: 17/10/2025

At Fowl Plays, we take your privacy seriously and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website and services. We comply with the General Data Protection Regulation (GDPR), UK GDPR, California Consumer Privacy Act (CCPA), Personal Information Protection and Electronic Documents Act (PIPEDA, Canada), and Australian Privacy Principles (APPs) to ensure your information is handled responsibly and securely.

1. Information We Collect

  • Personal Identification Information: Name, email address, phone number, billing and shipping addresses.
  • Payment Information: Payment details are processed securely by third-party payment processors (e.g., Shopify Payments, Stripe, PayPal, Klarna) and not stored by us directly.
  • Account Information: Username and password, if you create an account with us.
  • Order Information: Details of products purchased, order history, and fulfillment data shared with Printful, Teemill, and other service providers.
  • Usage Data: IP addresses, browser type, device information, browsing behavior, and other analytics collected via Shopify and third-party tools.
  • Cookies and Tracking Data: Cookies collect information about how you interact with our website to improve functionality and personalize your experience.
  • Review Data: If you submit product reviews via Judge.me, this information (including your name, photo, and review content) may be stored and displayed publicly.

2. How We Use Your Information

  • Process orders and fulfill contractual obligations (via Shopify, Printful, Teemill, Klarna, etc.).
  • Communicate with you about your orders, inquiries, or account.
  • Send transactional emails and automated communications, including abandoned cart reminders and order confirmations (via Shopify Email, Flow, or other email automation providers such as Conversion Bear).
  • Provide customer support.
  • Send marketing communications where you have consented (via email or Meta advertising platforms).
  • Analyze website performance and enhance user experience.
  • Comply with legal obligations (e.g., tax laws, fraud prevention, and GDPR compliance).
  • Meet regulatory requirements in different jurisdictions, such as the CCPA (California), PIPEDA (Canada), and APPs (Australia).

3. Sharing Your Information

  • Shopify: Processes personal data necessary for purchases, account management, and website analytics. Shopify complies with GDPR and stores data securely.
  • Printful: As our dropshipping and fulfillment partner, Printful processes customer order data (e.g., shipping information) to manufacture and ship products.
  • Teemill: Handles production and fulfillment of specific products, processing order details as needed.
  • Klarna: Processes customer payment information securely; we only share necessary order and billing data.
  • Payment Providers: Secure payment processing is handled by third-party processors (e.g., Shopify Payments, PayPal, Stripe, Klarna).
  • Email & Flow Automation Providers: Collect and process customer data to send transactional, abandoned cart, and marketing emails on our behalf (including Conversion Bear).
  • Judge.me: Collects and displays customer reviews, including any personal information submitted with reviews.
  • Marketing Platforms: We use email marketing or advertising services (e.g., Mailchimp, Meta Ads) to communicate promotions, where you have consented.
  • Analytics Providers: Tools like Google Analytics may track usage to help improve our website.

All partners comply with applicable data protection laws, and data sharing is limited to what is necessary for service delivery.

4. Legal Basis for Processing

  • Contractual Necessity: To process orders and deliver products/services.
  • Consent: For marketing communications, cookies, reviews, or any other processing requiring explicit consent.
  • Legal Obligation: To comply with tax, fraud prevention, and other laws.
  • Legitimate Interests: For improving our website and user experience.

5. Cookies and Tracking Technologies

  • Remember your preferences (e.g., language, cart contents).
  • Track browsing activity for analytics and marketing purposes.

You can manage cookies via your browser settings. For more details, see our Cookie Policy.

Meta Data Collection

  • Information about your interactions with our store (e.g., purchases, clicks, and views).
  • Device and connection information.
  • Cookies and tracking technologies used by Meta to deliver personalized ads and improve your experience.

We do not control Meta’s data collection practices. For more information, review Meta's Privacy Policy.

6. Data Retention

  • Order records for legal or tax purposes.
  • Account data for as long as your account remains active.
  • Marketing data until you unsubscribe or withdraw consent.
  • Review data until you request deletion or withdraw consent where applicable.

7. International Data Transfers

As we use Shopify, Printful, Teemill, Klarna, PayPal, and other third-party apps, some data may be stored or processed outside of the UK and EEA, including the US, China, and Latvia. Where data is transferred internationally, we ensure compliance with GDPR and UK GDPR using Standard Contractual Clauses (SCCs) or other legally approved mechanisms.

8. Your Rights

  • Access: Request a copy of your personal data.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request data deletion, subject to legal obligations.
  • Restriction: Restrict data processing under certain circumstances.
  • Objection: Object to data processing, including for marketing purposes.
  • Portability: Receive a copy of your data in a structured format.
  • Withdraw Consent: Opt out of marketing or other consent-based processing.

For California consumers, under CCPA, you also have the right to know, delete, and opt-out of data sales (although we do not sell personal data).

To exercise these rights, contact us at jojo@fowlplays.co.uk or write to us at:
2 Summer Ground Drive, Bishopsworth, Bristol, ENG, BS13 8LH, GB

9. Data Security & Breach Notification

We implement technical and organizational measures to safeguard your data. However, no method of transmission or storage is 100% secure. In the event of a data breach, we will notify affected users and relevant regulatory authorities as required by GDPR, CCPA, or other applicable laws.

10. Children's Privacy

Our website and services are not intended for individuals under the age of 13 (or 16 in some regions), and we do not knowingly collect data from children. If we become aware of such data collection, we will take immediate steps to delete it.

11. Third-Party Links

Our website may include links to third-party websites (e.g., Shopify, Printful, Teemill, PayPal, Klarna, Meta, Judge.me, Conversion Bear, email automation apps). These sites have their own privacy practices, and we encourage you to review their policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted here with a revised “Effective Date.”

13. Contact Us

Email: jojo@fowlplays.co.uk
Address: 2 Summer Ground Drive, Bishopsworth, Bristol, ENG, BS13 8LH, GB
Phone: 07851951529